Serre Stick Returns & Cancellation Policy

Return An Item within 14 Days

We offer you complete peace of mind while ordering at serrestick.com- you can return all items within 7 days of receipt of goods. Item must be in original packaging with protective seal still intact. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund.

We also do not refund the original shipping and handling that you paid on the order.

Defective Items:

If an item is found broken or defective, please get in touch with our customer care on our contact us page or by email us at promo@serrestick.com

Do not call for returns all returns are handled online. When we receive the item, we will inspect it to ensure everything is present and is in its original condition and then issue either a full refund or a different item in exchange, as per your request.

Returns

If you are not satisfied with what you have bought, we’ll gladly take it back within 14 days from the date of delivery. If you have paid by card then we will reverse the payment.

Please ensure however that the product is unused and the tags, boxes and other packaging remain intact. Buyer is responsible for return postage.

We can not refund you the shipping charges.

To coordinate a return

  • Send a picture of the item to promo@serrestick.com with the subject line “RETURN” within 14 days of receiving the product. Please also ensure that we should receive the product back within 10 days of sending us the request, otherwise the product will be ineligible for return.
  • Mail us back the product at PO Box 116 Manchester CT 06045
  • Once we receive the package, we will issue a refund of the purchase amount and some extra amount for courier charges borne by you, as store credits. You can redeem your store credit towards future purchases from us. In case the return is found ineligible for refund, we will courier the product back to you.
  • We will strive to close the issue within 7 days of receiving the product.
  • Damages due to misuse of product
  • Incidental damage due to malfunctioning of product
  • Any consumable item which has been used or installed
  • Products with tampered or missing serial / UPC numbers
  • Any damage / defect which are not covered under the manufacturer's warranty
  • Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered
  • Some special rules for promotional offers may override "serre stick's 14 Day Returns Policy"